Warranty

Warranty Claim

Online form

Warranty claim form

Full Name

Product Name

Purchase Order Number

Purchased Date

Was the Item Damaged in Transit

Yes No

Provide as much detail as possible regarding the product issue

Was the product working properly before, or is this a new issue? If it was working, when did it stop?

Details on what might have caused the issue? ie impact, exposure to water, or other circumstances?

Following assessment by our engineering team, if the returned product is operating within specification and no major hardware fault is identified, a labour charge will apply. Where a major hardware fault is identified and is not attributable to misuse or mishandling, the product will be repaired or replaced under New Zealand consumer law.

I acknowledge and agree to these terms

Required

Three steps

How it works

Fill in the claim form
Give as much detail as possible, and tick the box to acknowledge the terms.
Include photos or a short video
Photos or a short video help our team see the issue. Larger files can be shared with a link.
How to send large files
Our team assesses the claim
Our engineering team assesses the claim and replies by email.

Warranty Claim

Warranty claim form

How it works

Fill in the claim form

Include photos or a short video

Our team assesses the claim