Support

How to save and send large photos and videos

If your photos or videos are too big to attach or email, save them to a free cloud service and send us the link. It takes a few minutes and costs nothing.

Small files? A few photos or a short clip can go with your support request. This guide is for anything bigger.

Support request form
Step 1

Save your files and make a link

Pick the one that suits your phone or computer. All four are free.

iPhone and iPad

From the Photos app

  1. Open Photos and select the photos or video.
  2. Tap the Share button, then Copy iCloud Link.
  3. Wait while the link is prepared, then paste it into your email to us.

Needs iCloud Photos switched on. The link works for 30 days.

Android

From Google Photos

  1. Open Google Photos and select the photos or video.
  2. Tap Share, then Create link.
  3. Copy the link and paste it into your email to us.

Stay connected until the upload finishes. Google Photos works on an iPhone too.

Free, 15 GB

Google Drive

  1. Go to drive.google.com, or open the Drive app, and sign in.
  2. Choose New, then File upload, pick your files and wait for the upload to finish.
  3. Open Share for the file and set General access to Anyone with the link, as Viewer.
  4. Copy the link.
Open Google Drive
Free, 2 GB

Dropbox

  1. Go to dropbox.com, or open the Dropbox app, and sign up or log in.
  2. Choose Upload, pick your files and wait for the upload to finish.
  3. Choose Share next to the file, then Copy link. If it is shown, choose Create link first.
  4. Check the link is set to Anyone with the link, Can view.
Open Dropbox
Step 2

Send us the link

Paste the link into an email to info@agrieid.com

Use this subject line, with your own order number:

Support (Order #1234) Photo/Video Upload
Email your link
Before you send

Quick checklist

  • Photos or videos uploaded
  • Link set to Anyone with the link, view only
  • Link copied and pasted into your email
  • Your order number in the subject line
Tips

Keep your video small

Keep it short

10 to 30 seconds that show the issue is usually enough.

Film in HD, not 4K

iPhone: Settings, Camera, Record Video, 1080p HD at 30 fps. Android: Camera settings, Video size, FHD 1080p.

Trim before you send

In Photos or Google Photos choose Edit, drag the ends of the clip in, then save.

Upload on Wi-Fi

Large files upload faster on Wi-Fi and do not use your mobile data.