Complaints

Complaints Process

AgriEID is committed to transparency and accountability. We primarily provide support via email and online tools in order to keep our products affordable. However, you are absolutely entitled to lodge a formal complaint. We do not operate a public inbound complaint line, but if you'd like to escalate your concern, you can do so via the following formal process:

Online form

Complaint form

Required
Three steps

How it works

  1. Fill in the complaint form

    Give as much detail as possible, with a timeline of the issue.

  2. Include photos or a short video

    Photos or a short video help our team see the issue. Larger files can be shared with a link.

    How to send large files

  3. We reply by email

    Our team reviews your complaint and replies by email.